Run your outdoor centre in flow.
Rafting, canyoning, and guided kayak trips move fast, sell in groups, and depend on clean logistics. RidgeHQ keeps website sales, POS, agents, payments, and participant forms connected.
- 0% commission on direct bookings
- Headcount drives rafts, guides, and shuttle seats
- A signed waiver for every participant
See it on your operation
A short walkthrough of RidgeHQ mapped to how outdoor & whitewater actually run the day — bookings, schedule, resources, and the close.
Book a DemoTakes about two minutes to request.
The operational reality
A single rafting or canyoning trip is a logistics chain: enough boats for the headcount, enough guides for the ratio, enough shuttle seats to reach the put-in, and a signed waiver for every person. Miss one link and the trip runs short-handed or leaves someone at the depot.
Core Constraints Managed
- Water levels and flow rates for the day's call
- Guide-to-client ratios that vary by river section and activity
- Guide qualification per section or activity
- Shuttle vehicle seat capacity
- Waiver completion for every participant before departure
How RidgeHQ helps
A booking's headcount drives the whole chain — rafts, guides at your ratio, and shuttle seats are reserved together, and nobody boards without a signed waiver on file.
From booking to day close:
Book 24/7. A group of 30 books a half-day rafting trip online and pays a deposit.
Size the trip. The booking reserves the rafts and guides the headcount needs at your ratio, plus shuttle seats for everyone.
Collect waivers. Waiver links go to every participant; the desk sees who has signed and who is outstanding.
Take payment. The balance is scheduled and settled through your own gateway, on one ticket.
Run the departure. Guides get their assigned raft and passenger list; the shuttle manifest matches the headcount.
Close the day. Attendance, extras, and the day's takings land in reporting.
Group bookings across every channel
Individual and large group bookings land in the same trip capacity, whether they come from your website, a phone call, or an agent. A group that books online is on the trip roster immediately.
- Booking widget for scheduled departures and private group trips with a deposit or full payment
- Group-friendly checkout with headcount, group notes, and add-ons
- Agent, DMO, and partner bookings recorded with commission tracking
- Front-desk POS for walk-ups, photos, and retail on one ticket
- 0% platform commission on direct bookings
Guides, boats, and shuttles planned together
The trip plan reserves every resource the headcount needs at once and holds you to the ratios. Guides pick up their raft and passenger list on a phone.
- Raft and guide counts driven by headcount and your guide-to-client ratio
- Shuttle vehicles attached to a trip with seat capacity enforced, so transport is never overbooked
- Guide assignment by qualification, so only cleared guides are scheduled to a river section
- Water-level and condition notes on the departure for the day's call
- Meeting points, map links, and safety notes shared consistently on every confirmation
Forms and admin on autopilot
Every participant signs before they arrive, and money-affecting changes leave a clean trail.
- Per-participant digital waivers with typed e-signature and conditional health or swimmer questions — built in
- Waiver status tracked on the booking, so the desk sees who still needs to sign
- Automated confirmations and pre-arrival instructions with meeting point and kit list
- Order immutability: an edit to a paid order creates a credit note, not a silent rewrite
- An AI copilot that reads the day and can reschedule a departure or reassign a guide, with a confirm step
What changes when the operation is connected
No trip runs short
Rafts, guides, and shuttle seats are all reserved from the same headcount, at the ratio you set.
Everyone has signed
Waiver status per participant sits on the booking, so nobody boards unsigned.
Shuttles never overbook
Vehicle seat capacity is enforced when transport is attached to a trip.
Guides work from a phone
Assigned boats and passenger lists are in the field, not on a clipboard in the office.
Built around the work
Stop acting as the manual API between your booking engine and your team.
Common Questions
How RidgeHQ handles outdoor & whitewater edge cases.
See RidgeHQ for outdoor & whitewater
Book a demo and we'll walk through your real operational workflows — bookings, schedule, resources, and the day close.
Book a demo — Outdoor & Whitewater
Tell us about your operation and we'll tailor the walkthrough.