Every participant's details, ready before they arrive.
Certifications, equipment sizes, gear needs, waivers, order history, and credit live on one customer record that every booking reuses — so your team stops asking the same questions at check-in.
- Certification records with level and staff verification
- Sizes and gear needs stored once, reused for every trip
- CSV import to bring your existing customer list across
See it on your operation
A short walkthrough of how customer & participant profiles works in RidgeHQ and connects to the rest of the operational day.
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One record per customer, reused by every booking
The same diver or surfer comes back, books for friends, and changes plans. RidgeHQ keeps one customer record with contact details, order history, and credit balance, and attaches each booking to it — so history is never split across spreadsheets and inboxes.
- Contact details, profile photo, and full order history
- Credit balance per customer
- CSV import to migrate an existing list; CSV export of all or selected customers
- QR-code walk-in self-registration that creates or finds the customer by email
Qualifications that are checked, not assumed
Selling an advanced course to someone without the prerequisite, or putting an unqualified participant on a session, is a safety and a reputation problem. Customers carry certification records with a level and the staff member who verified them, and products can require a minimum skill level that the booking form then asks for — only where it is required.
- Certification records with level, document, and verifying staff member
- Shared agency catalogue of levels and specialties (PADI, SSI, CMAS), which you can trim
- Products can require a skill level; booking forms ask for it only when needed
- Certification level printed on session rosters
Sizes, gear needs, and waivers before the day
Most check-in delays come from information that could have been collected earlier. Equipment sizes and per-gear-type needs are stored on the profile, waiver requirements are attached to each participant from the moment of booking, and dive operators can keep a dive log against the same record.
- Equipment sizing: wetsuit, BCD, fins, mask, shoe size, and weight
- Per-gear-type needs — renting, bringing their own, or stored with you
- Per-participant waiver requirements and signed captures on the booking
- Dive log entries with site, depth, duration, and an automatic dive number
How it connects to the rest of the system
Nothing in RidgeHQ works in isolation. Customer & Participant Profiles feeds — and is fed by — every other part of the operational day.
Every booking — online, front desk, or agent — is attached to a customer record, with waiver requirements per participant.
Stored sizes and gear needs feed availability checks and each trip's gear prep list.
Rosters show who is on each session with their certification level.
Order history, credit, and returning-customer rates come from the same records.
What it changes day to day
Faster check-in
Sizes, qualifications, and waivers are known before the customer arrives.
Safer allocations
Required skill levels are asked for at booking and visible on the roster.
History that stays whole
One record per customer instead of fragments across tools.
An easy way in
Import your existing customer list from CSV instead of retyping it.
One system for the operational day
Common Questions
Businesses that run on this
See Customer & Participant Profiles in RidgeHQ
Book a demo and we'll walk through your real operational workflows — bookings, schedule, resources, and the day close.
Book a demo — Customer & Participant Profiles
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